I read this fascinating article last night by Malcolm Gladwell "When Underdogs Break the Rules."
In the article, Gladwell describes situations in which unconventional strategies are used and the results are positive. He uses basketball, war gaming, and business situations to make his point. Two quotes really struck me - 1) "The world runs in real time, but the government runs in batch" and 2) "But let's remember who made that rule: Goliath. And let's remember why Goliath made that rule: when the world has to play on Goliath's terms, Goliath wins".
This all got me thinking about the value of how we approach service; who is Goliath in our world of public higher education; who makes the rules; and how we can influence the rule-making process to better serve our students, faculty, and staff.
If you get a chance, read the article. It will challenge you to think about things a little differently.
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