Now that we know what we are in for as far as furloughs go, we all see a challenging road before us. The demands for IT service will not be diminished.  In fact, UW-Madison and UW System employees will need IT services more than ever before. In these tough times, the leadership we show can further enhance our stature in our higher ed community.  I hope we can each challenge ourselves and our colleagues to accept the situation, not let it detract from our focus on service and ensure that those we serve have the tools and the services they need to make our university successful. I know that this will not be easy. I also know that we can find it within ourselves to move forward in a positive way. I also know that our staff and our customers are looking to us to provide leadership that continually enhances all we do.