IT Charters

The third step in the four-step IT Planning saw teams formed around each of ten themes. They developed a charter for each of the 37 initiatives that fall under the themes. Each charter includes:

  • the initiative
  • background or rationale
  • strategies and actions to advance the initiative
  • a description of what is out of scope for the initiative
  • who from campus will lead the effort
  • the timeline, success indicators
  • resources needed to address the initiative.

The charters guide the final step: to create and implement specific plans. A brief description and pdf link for each charter is below.

1. Support teaching and learning with appropriate technologies and successful approaches.

Charter 1a.1: Equip classrooms and learning spaces (.pdf)
Teaching and learning is the core of UW-Madison's mission, and innovative teaching is essential to fulfilling that mission. Students expect concepts to be explained using appropriate technologies. Instructors expect access to the appropriate physical space and technology infrastructure to support enhanced teaching and learning.

Charter 1a.2: Explore large-scale testing (.pdf)
The need for high stakes computer-based testing for both large and small classes differs from the informal assessment provided by clickers which are used for in- class quizzing. Large-scale testing for summative assessment includes issues of security, locking out data on the desktop and from the Internet, and verification of student identity.

Charter 1b.1: Research and Evaluate for Instructional Impact. (.pdf)
Research and evaluate which instructional technologies have a demonstrated positive impact on teaching and learning objectives, disseminate findings and best practices accordingly, and foster broader use of these technologies.

Charter 1b.2: Establish an 'innovation incubator' (.pdf)
Develop a robust, flexible, and systematic approach to learning technology innovation - an innovation "incubator" that develops new approaches to promoting UW-Madison's Essential Learning Outcomes and High Impact Practices.

Charter 1b.3: Offer a suite of instructional technologies (.pdf)
All instructors and support staff need to know what technology solutions are available to all of campus to address teaching and learning challenges. This provides a point of reference from which all can identify gaps and explore instructional technology solutions for unmet needs.

2. Support faculty and instructors.

Charter 2.1: Provide local support for instructors (.pdf)
Instructors need ready access to local IT support. This will help current users become more productive and will also help to recruit new users who might have previously avoided change due to lack of confidence or time.

Charter 2.2: Develop instructional tech skills (.pdf)
Due to the rapid evolution of instructional technology, there is a need for programs which help instructors develop new skills and evaluate new technologies in an efficient, engaging manner.

3. Prepare students to work in a technology-enhanced world.

Charter 3.1: Expand the Computing@UW orientation (.pdf)
Expand and formalize DoIT's Computing@UW Orientation for incoming freshmen and transfer students, which provides students an introduction to the major information technology services they'll use on campus (e.g., My WebSpace, WiscMail, WiscCal, My UW, Security, etc.).

Charter 3.2: Support interdisciplinary scholarship and global impact (.pdf)
Develop the tech infrastructure to advance and sustain interdisciplinary research and global impact, while preventing unnecessary duplication, lowering costs, improving service and leveraging these at the campus level.

Charter 3.3: Implement a technology literacy program for students (.pdf)
Prepare students to live and work -- as citizens, consumers, and innovators -- in a technology-enhanced world.

Charter 3.4: Graduate/research assistant boot camp (.pdf)
Train graduate students so they can provide IT support for research projects; course, project and departmental web sites; and for other specialized needs.

4. Support the Wisconsin Idea through outreach and public service with appropriate technologies and approaches.

Charter 4.1: Address tech challenges in outreach and public service (.pdf)
Identify and address technical challenges as well as the role of IT in outreach and public service.

Charter 4.2: Improve public access to the university (.pdf)
Identify and make resources more accessible and available to the public (shrink the distance). Those resources include both digital content and human expertise.

Charter 4.3: Manage customer relationships (.pdf)
Many departments use Customer Relationship Management (CRM) software or methods to benefit their specific needs. This charter is to create a shared means to manage customer relationships at all points of entry to the University.

Charter 4.4: Measure and communicate achievement of the Wisconsin Idea (.pdf)
The University must better measure the effects of its impact, demonstrating value to governmental entities and the public. How well we communicate that success then directly impacts support.

Charter 4.5: Establish an outreach program to match UW IT expertise with community needs (.pdf)
The Wisconsin Idea includes making UW technological resources available to as many people in Wisconsin as possible. We hope to minimize barriers through these efforts.

5. Support the research life cycle.

Charter 5: Enhance pre- and post-award processes (.pdf)
Researchers and their administrators need ready access to accurate information in order to manage research projects that have time requirements and significant reporting responsibilities.

6. Connect people and research resources.

Charter 6.1: Create a researcher view in the My UW portal (.pdf)
Create a toolkit of useful resources for research in the My UW portal. Formerly known as the "Researcher View," these resources will be useful to broader audiences than those that can be defined as "researchers" using criteria based on job title, etc.

Charter 6.2: Build community through research events and partnerships (.pdf)
Modeled after the successful Community of Education Technology Support program which provides a forum for all those interested in teaching and learning with technology, a similar initiative needs to be developed to bring researchers and scientific staff together to share resources and collaborate.

Charter 6.3: Support for high performance and high throughput computing (.pdf)
The Research Computing initiative is working with campus researchers to identify the need for high throughput and high performance computing, grid resources, and high performance networking in support of research computing.

Charter 6.4: Research productivity tools (e.g., Hub Zero) (.pdf)
Select and deploy research productivity tools to support collaborative research and research management across multiple units within the university, as well as across multiple institutions around the globe.

Charter 6.5: Digital curation (.pdf)
Establish a joint Libraries/DoIT digital curation service to support the lifecycle management and preservation of digital output (data) from research and scholarship.

Charter 6.6: Digital humanities (.pdf)
Make UW-Madison a world leader in digital arts and humanities by assembling a Digital Arts and Humanities Network comprised of UW faculty, academic staff, and students, as well as librarians, technologists, and administrative staff, all supported by a robust IT infrastructure.

Charter 6.7: eLab Notebooks (.pdf)
Explore opportunities to support research laboratory workflows and processes, including research data management (digital curation), through Electronic Laboratory Notebooks and related technologies.

7. Leadership, Collaboration and Communication.

Charter 7.1: Evaluate governance structures (.pdf)
Evaluate current campus IT governance and advisory structures to determine what, if any, changes are needed to create an effective long-term framework for campus IT decision-making, priority-setting, and communicating at all levels.

Charter 7.2a: Develop an IT clearinghouse (.pdf)
Establish a clearinghouse to exchange information about campus IT resources (e.g., hardware, software, applications development, projects, experts, Knowledge Base resources, outages, etc.). This clearinghouse is primarily for IT Staff, but may evolve for a broader audience.

Charter 7.2b: IT staff orientation (.pdf)
Create an orientation for IT staff that includes information about where to go to access resources, peer support networks, training opportunities, etc.

Charter 7.2c: Create standard training opportunities (.pdf)
Create a set of standard training opportunities, available to all IT staff, around common IT issues (e.g., Americans with Disabilities Act, security, architecture, etc.), funded at the campus level.

Charter 7.3: Develop IT leadership (.pdf)
Develop the leadership capacity, including project management and related opportunities, of all IT staff at UW-Madison.

8. Core campus infrastructure services. (.pdf)

Charter 8.1: Data center services (.pdf)
Establish a set of core campus data center infrastructure services, standards, and methodologies and provide these resources to a broad range of campus entities at a competitive price (or free) commensurate with the hosting levels required.

Charter 8.2: Identity and Access Management (IAM) (.pdf)
Define, develop and adopt a shared suite of IAM services to reduce duplication in our campus IT environment.

Charter 8.3: Security (.pdf)
Examine Information Security Services of core campus IT infrastructure to explore and recommend possible areas of collaboration, aggregation and/or centralization.

Charter 8.4: Network (.pdf)
Identify core data and voice network infrastructure, services and initiatives to improve the efficiency, collaboration, coordination and quality and consistency of service.

Charter 8.5: Data storage and retrieval (.pdf)
Establish a set (suite) of (uniformly available) core campus infrastructure services for storage, retrieval, backup, data mining and access.

9. Enterprise infrastructure services (.pdf)

Charter 9.1: Flexible enterprise services (.pdf)
Develop a set of enterprise infrastructure services with the goal of reducing unnecessary duplication, lowering overall campus costs, improving service and establishing an infrastructure service portfolio that will be leveraged at the campus level.

Charter 9.2: Campus collaboration tools (.pdf)
Define and implement a set of collaboration tools and services to address teaching, learning, research, outreach and campus services needs.

Charter 9.3: Enterprise architecture (.pdf)
Develop a core diagram to outline what path technology will take at the UW-Madison-the campus enterprise architecture.

Charter 9.4: Campus administrative systems (.pdf)
Develop the major administrative systems-human resources, payroll, student record, etc.-as part of enterprise infrastructure.